Yes, many of our services are specially designed to meet the requirements and expectations of an exclusive audience. We have extensive experience and numerous references of highly satisfied VIP clients from various fields (e.g. fashion, politics, football, artists, etc.). Whether you require discreet chauffeur services or a tailor-made programme, we ensure that VIP guests are provided with the highest level of comfort and first-class service while enjoying maximum security.

We do offer a special service for state guests, heads of government, delegations and similar high-ranking guests. Due to our expertise in this field, as well as our work with VIP clients and our own high standards of security, reliability and professionalism, we are well prepared for such assignments.
We also offer services for assignments with security classifications. Here, we can also look back on a history of jobs up to security level 1 („Gefährdungsstufe 1“ – the highest on a national level).
Our team is trained to carry out such demanding assignments with professionalism and expertise.

FIVEWAY has been able to gain the trust of numerous high-calibre clients from a wide range of sectors. Our references include VIP guests from the world of economics and politics, corporate clients, event locations, state guests and delegations as well as exclusive private guests who appreciate our customised service.
However, we ask for your understanding that discretion and security are our top priority and that – for the protection of our clients – we do not disclose names publicly. Nevertheless, you can rely on our expertise and experience in looking after the most discerning clients.

As the Nuremberg office of QLimo, we are able to provide you with our services not only locally in Nuremberg, but also nationally with access to a fleet of > 150 premium vehicles at 16 locations in Germany and even beyond Germany’s borders. QLimo is an exclusive network of renowned limousine and chauffeur service providers who are mutually committed to maintaining the highest quality and service standards. These standards always guarantee the highest reliability, comfort and safety – regardless of the chosen location.

At FIVEWAY, service quality is the centre of our efforts. We therefore continuously develop and improve our measures to ensure our service quality so that you – our passengers and customers – can experience a consistently high level of service, regardless of the actual driver and vehicle. These measures include regular vehicle maintenance and servicing, regular training for our drivers and an annual refurbishment of all our vehicles. In addition, we continuously monitor compliance with the QLimo quality standards to which we have committed ourselves as a Nuremberg QLimo location.

Once you have received your personalised offer for your booking, you can simply confirm it by email or telephone. Let us know that you would like to accept the offer and give us the exact journey details such as pick-up point, destination and desired time. As soon as we receive your booking, we will send you a binding booking confirmation.

To ensure smooth planning, we recommend booking your journey a few days in advance, but at least 48 hours ahead. Especially for long-distance transfers and services lasting several hours, it is advisable to book early to ensure the availability of your vehicle and driver. Short-term requests are also possible, but are highly dependent on current availability.

Usually you can cancel your journey free of charge up to 72 hours before the scheduled pick-up time. Cancellations at short notice, less than 72 hours, are subject to cancellation fees:
72 – 48 hours: 25% | 48 – 24 hours: 50% | < 24 hours: 100%

The exact cancellation conditions can be found in your offer. If you are unsure, please feel free to contact us personally at any time. We reserve the right to determine the cancellation conditions on an order-specific basis.

No. The number of passengers as well as the passenger dates can be determined later as long as the maximum passenger capacity of the vehicle is not exceeded.
However, we recommend that you specify the final number of passengers at least 24 hours before the start of the journey so that we can tailor our service to the number of guests.

Yes, small children and toddlers are of course welcome to travel with you on board.
We offer child seats or booster seats on request to ensure that your little ones travel safely and comfortably.
Please note: It is your responsibility to ensure that your children are secured in a legally compliant manner. If you require child seats or booster seats, please let us know at the time of booking so that we can make the appropriate arrangements. We reserve the right to charge a contribution towards expenses for this.
Our limousine service in Nuremberg ensures that your entire family, including the youngest guests, travels safely and comfortably.

With pleasure – Team FIVEWAY loves animals!
Please let us know when booking that you would like to travel with your pet(s) so that we can prepare the vehicle accordingly.
Please note that you as the guide/owner are responsible for the safety of the animal in the vehicle. Accordingly, we ask you to carry appropriate transport boxes and / or safety harnesses.

Our offer items cover the services you have requested in full and are individually tailored to your needs – be it long-distance journeys, shuttle services or other services.
This includes the provision of exclusive and first-class equipped vehicles according to your personal preferences, the professional services of our drivers according to your request, as well as individual support from our team before, during and after the booking.

Yes.
For Business Class or coach: 15 minutes (airport: 30 min)
For First Class or higher: 30 minutes (Airport: 45 min)

If you require additional waiting time or a flexible departure time, this will be charged separately per 30 minutes commenced.
It may also be advisable to book by the hour.

Our professional team will do everything to ensure that you arrive at your destination not only safely and comfortably, but also punctually and on schedule. However, despite careful preparation and advance planning, unforeseen events can always occur and may delay your arrival (e.g. unforeseen road closures). Therefore, we cannot guarantee a specific arrival time at your destination.

However, we will do everything we can to ensure that your journey is punctual, reliable and in line with your requirements. We will also be happy to advise you on recommended departure times so that you arrive at your destination on time.

Yes, once we have confirmed your booking, the availability of the ordered vehicle (or better) and your chauffeur is guaranteed.

It is not necessary to explicitly decline the offer if you do not like it. However, we do ask for a short response so that we know that you have decided against the offer. This feedback helps us to plan our resources better and to help other customers more quickly.

No. Unless otherwise agreed, a specific model is generally not guaranteed.
By booking a specific vehicle class (e.g. First Class Limousine), you are guaranteed a vehicle that meets or exceeds the specifications of the booked vehicle class. However, this is not linked to a specific model.

We reserve the right to provide you with a free upgrade to the next higher vehicle category.

The price structure of our chauffeur & limousine services is based on the number of vehicles and drivers required, not the number of passengers.
We do this in order to maximise your price-performance ratio and at the same time offer you the highest possible flexibility right up to the last minute. Our aim is to offer you a comfortable and economical solution that fulfils your needs in the best possible way.

The offer price includes the costs for the vehicle (provision, operation, professional cleaning), the driver and the extensive, tailored range of services (drinks, etc.).
The detailed services included in the offer price can be found in your individual offer.

We strive to offer you a transparent price structure and to avoid ‘hidden’ costs. We therefore only offer all-inclusive prices.
In concrete terms, this means that you will not incur any additional costs that are not shown in the offer – provided that no additional services (waiting times, major address changes, etc.) have been used.

No. As our billing is based entirely on a flat rate/fixed price and is not kilometre-based (as is the case with taxis/cabs), the final price of the journey or booking remains unchanged.
Unplanned deviations caused by the passenger (in terms of time or route) can lead to additional costs. However, these would be billed transparently and also by means of a flat rate, not based on actual kilometres travelled.

If the departure time is delayed by more than the included waiting time, this will be charged for every 30 minutes commenced (for route bookings).

In the event of delays at the airport due to an aircraft delay, you will generally not be charged extra, provided you arrive at the vehicle within the included waiting time after the aircraft has actually landed (ATA – actual time of arrival).
Our scheduling department keeps a constant eye on the arrival time of your flight and informs your driver of any delays. Your included waiting time only starts to run once your aircraft has landed safely at the airport.

Please note:
– For a cost-free change to the pick-up time or additional, cost-free waiting time, the flight delay must be known prior to the driver’s departure to the airport.
– If the flight is significantly delayed (landing after the scheduled waiting time has expired), there is no longer any guarantee of service.
– The entitlement to compensation remains in place even if the service can no longer be provided due to a significant delay for which we (FIVEWAY) are not responsible.

As a high-quality limousine service in Nuremberg, we value transparent costs and fair conditions on both sides.
As our planning and resource allocation is based on the provision of all initially booked services, the agreed price remains the same, even if fewer services are actually required. We recommend that you inform us (in advance) of any changes so that we can adjust your range of services if necessary and review any changes to the quoted price.

If you require additional services during a booking, these will be charged transparently and in accordance with our usual conditions. This for instance refers to extended travel times due to additional stops or additional services that were not included in the original booking. We are happy to inform you in advance about the costs of any additional services so that you have a clear understanding of the possible additional costs.
Our aim as an exclusive Nuremberg chauffeur service is to offer you flexible and transparent services.

Yes, as we prioritise flexibility and a smooth process, you will receive your chauffeur’s contact details by email at least 24 hours before departure. This allows you to contact the driver at any time and, for example, coordinate the pick- up.
With regard to organisational changes (such as a changed pick-up time), we would ask you to continue to contact our head office.

If you contact your driver some time before the planned departure, we ask for your understanding if you cannot reach him immediately. Your driver may be working on another booking at the time of your call. He will then get back to you as soon as possible.

As a high-quality provider of chauffeur services and limousine services in Nuremberg, we guarantee that your driver will be ready on time at the agreed location to welcome you.
You will also receive an e-mail notification that the vehicle has arrived on site.

Your driver will meet you discreetly without ringing the bell – unless you expressly request this.

Yes, thanks to our modern, state-of-the-art IT infrastructure, external parties such as employees or relatives can receive live status updates.

You will receive a notification for the following events:
1. vehicle and driver have arrived on site
2. the passenger(s) is/are on board
3. the passenger(s) have disembarked and the journey has ended

Please let us know in advance if you would like to use this service.

Your driver will be on time at the agreed location, usually arriving 10-15 minutes in advance. To ensure that everything works smoothly, we plan the arrival carefully, take possible delays into account and keep you informed in case of any changes. So you can sit back, relax and trust that your chauffeur will be there on time.

As with the driver data, we will provide you with the details of your vehicle at least 24 hours before departure. This includes the exact vehicle model as well as the license plate number of your vehicle so that you can clearly identify it on site.

If your driver picks you up at a place with a high volume of people (e.g. airport), he will have a sign with your name or organization on it for identification purposes. In addition, your driver will position himself in the best possible way (e.g. in the arrivals hall) so that you can find him quickly and easily and get into your vehicle quickly.

In this case, there is no need to panic. Your driver will wait for you at the departure point for at least 30 minutes – even if you do not inform us – and will then contact you by telephone to discuss the next steps.
If you have the opportunity to inform us or your driver of your delay yourself, we would greatly appreciate this.

For airport pick-ups, we will keep an eye on your flight for you and respond to any delays accordingly – even without your involvement.
In line with our aim to offer you the best possible service and a smooth process, we always plan our bookings with a generous buffer.

Please note: If the delay is longer than the waiting time included in the offer, additional charges may apply.

Yes, we will take into account both changes to the schedule announced at short notice and changes communicated spontaneously to the driver. Please note that changes to the schedule may incur a surcharge (according to our usual price structure).
We reserve the right to decline change requests in rare cases if they would result in excessive delays that cannot be handled organizationally.

Your driver will drop you off precisely at the previously agreed destination. If you would like a different destination or would like to specify the location, please let us know in advance or the driver in the vehicle at any time. We will strictly follow your instructions.
If the agreed destination cannot be reached, your chauffeur will drop you off at the nearest possible point and will be happy to assist you on the way to your actual destination – be it with your luggage or an umbrella in case of rain.

As a general rule, your driver will always wait for you where you got off, unless he receives instructions from you to the contrary. However, our drivers will make every effort to provide you with the best possible boarding and disembarking point and will therefore coordinate with you again shortly before arrival.

Yes, we will be happy to provide you and your little ones with a child seat or booster seat for a fee. Please let us know at the time of booking (at least 72 hours before departure) what type of child seat or booster seat you require. If you have any special requirements, we will be happy to advise you.
You are also welcome to bring your own child seats / booster seats and use them for the journey.

Please note that you are responsible for the safety of any children traveling with you during the entire journey. This applies in particular to child seats and booster seats that you provide yourself.

Yes, in accordance with the conditions for renting child seats, we are also happy to offer you foldable wheelchairs. We recommend renting a First Class van or larger for this purpose.

Of course, your driver will take care of this for you. You are welcome to leave the loading and unloading of your luggage to your chauffeur and make yourself comfortable in the air-conditioned or heated interior of your vehicle.

Yes, all our vehicles are equipped with charging options for mobile devices such as cell phones, tablets and notebooks.
You will always find USB-C connections as standard. Most of the vehicles also have inductive charging options.

It goes without saying that our top priority is that you feel comfortable on board at all times. Accordingly, a free bottle of fresh (premium) mineral water is always waiting for you in the vehicle.
If you would like soft drink(s), we will also be happy to provide these for you. Please let us know at least 48 hours before the start of your journey.
For trips with more than 5 people, please let us know at least 72 hours before departure if you would like water on board so that we can keep the appropriate quantities in stock.
For all other beverage requests, please contact us directly.

Our First Class (and Luxury Class) vehicles offer you the option of using WiFi during the journey. In these booking categories, this is available to you free of charge.

If you necessarily require WiFi on board, please let us know explicitly when booking.

In line with our commitment to offering you an elegant and timeless look, our vehicles are usually kept in classic black with subtle chrome applications. In exceptional cases, the vehicles can also be painted in other, but always dark and elegant colors.

Our vehicles are regularly cleaned, reconditioned and serviced and are therefore always in perfect condition – both visually and technically, in order to meet the highest safety and quality standards.
We rely on the most modern, high-quality and fully equipped premium vehicles, which not only impress with their high level of comfort but also their elegant appearance.
Our fleet is continuously renewed so that you are always on the road with the latest vehicle models.
The average age of our vehicles is < 24 months. However, none of our in-house vehicles are older than 48 months.

No. Our vehicles are kept neutral on the outside as well as on the inside and are not decorated with logos. Our top priority is to offer you the highest quality vehicles with a discreet and professional appearance.
Whether for business or pleasure – you can travel in peace without attracting attention with unaesthetic branding.

Please note: Not valid for bus bookings

Yes, on request we can customize the vehicles with your own logos ( foil branding) to strengthen your brand presence. Simply let us know your ideas and we will make sure that the vehicle matches your event or company image. This allows you to combine exclusive chauffeur service with your own personal touch.

In accordance with legal regulations, smoking is prohibited in all vehicles in order to maintain a clean and pleasant atmosphere for all passengers. However, your driver will be happy to take a break for you to smoke.

– Yes, all seats are aligned in the direction of travel as standard.
In vehicles with the option of Vis-a-Vis / Face-2-Face seating, some of the seats can be installed so that they face in the opposite direction. This type of alignment is also known colloquially as “conference seating”.
We charge a fee of € 50 net for fitting the seats facing the opposite direction of travel.
– To ensure that everything is prepared on time, we ask you to announce your request for face-to-face seating at least 72 hours in advance. Unfortunately, it is not possible to rearrange the seats spontaneously, as this involves a significant technical effort that can only be carried out by authorized workshops.

“What happens in the car, stays in the car”.
Similar to the exclusivity and anonymity practiced in Las Vegas, our service promise to you is that nothing will ever get out of the car and that we will treat everything with the utmost discretion and confidentiality.

Yes, that is not a problem. Our drivers are trained to communicate with international guests and usually speak English and sometimes also other languages. If you prefer a particular language, please let us know in advance so that we can ensure smooth communication during the trip.

All our drivers have received special training in driving safety, driving techniques, passenger communication and safety protocols. Our drivers also have many years of experience in driving and/or passenger transportation.
In addition, we offer you selected drivers with certifications in the safety sector who can be deployed in connection with (high) security assignments.

You can inform your driver of your driving style preferences at any time. Please note that your driver is instructed to choose a driving style that complies with the legal requirements (e.g. StVO) at all times.

Yes. In accordance with our claim to be able to offer you not only the best possible but also consistent service quality independent of driver and vehicle, we attach great importance to consistently high standards. Through various quality assurance measures, such as standardized and extensive training of new drivers, we ensure that our quality requirements are continuously met.
As the Nuremberg location of the renowned QLimo limousine network, we are also committed to maintaining and enforcing industry-leading standards in order to be able to offer you exclusive and first-class service at all times.

We appreciate and value our customers‘ feedback – whether positive or negative. Fortunately, we can look back on an exceptionally positive history of customer feedback, but we also see negative feedback as an opportunity to optimize our service offering and adapt it even better to our clients‘ expectations.

If you have feedback, suggestions or complaints, please do not hesitate to contact us by e-mail (info@fiveway.eu) or telephone ( +49 9131 / 9177 305).
We will be happy to address your comments immediately and will endeavor to resolve any issues promptly and in your best interests.

As a private customer (without a customer history), you pay with us in advance. Your payment should be received by us 48 hours, but no later than 24 hours before the planned departure time.

As a corporate customer, you have the option of paying either before or after the order, depending on your preference and the type of order. We would therefore like to offer you maximum flexibility to adapt the payment process optimally to your internal processes.

Please note: For new customers and payments after the order, credit card details will be needed to secure the booking.

As standard, payments are made by bank transfer. Alternatively, we offer you the option of paying by credit card (using a payment link). It is not possible to pay in cash.
Please note that our drivers cannot accept payments in the vehicles – either in cash or by card.

No. We do not accept cash payments.

Anytime with pleasure. If you are satisfied with our service, you are very welcome to tip your driver. Tipping is of course voluntary and will be greatly appreciated by your driver. Your form of appreciation helps to motivate our drivers to maintain our high service standards and to continue to improve them in your interest.

If additional costs are incurred due to additional services used, we will inform you of this no later than 48 hours after the end of your booking.

We reserve the right to reserve an amount of 20% of the gross order value on your credit card before the order is executed in order to secure your payment.

The time at which you receive your invoice depends on the method and time of payment. However, you will always receive your invoice before payment.