Cancellation policy
Right of withdrawal
As a consumer (according to §13 BGB) you have the right to revoke a contract concluded with us (FIVEWAY Inh. Robert Jahnel) within fourteen days (revocation period) without giving reasons.
The revocation period begins on the day the contract is concluded.
To exercise your right of withdrawal, you must inform us…
Fiveway Inh. Robert Jahnel
Ritzerstraße 28
91054 Erlangen
Deutschland
E-Mail: info@fiveway.eu
Phone: +4991319177305
…of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email).
You can use the sample withdrawal form linked below. However, this is not obligatory.
To comply with the withdrawal period, it is sufficient that you (demonstrably) send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
If you have requested that the services should commence during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.
End of the withdrawal policy